![]() ![]() Close the device manager after you have uninstalled all the ACPI battery entries.Right click on the ACPI battery drivers and select uninstall. Let us uninstall the battery drivers and then reinstall them. Reconnect the battery and plug the AC adapter.Press and hold the power button for 15 seconds.Disconnected AC adapter from the laptop.If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop. ![]() While you reply to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: If you disconnect the charger at 99% charge then does the battery charge countdown start from 99%?.When the battery stops charging at 99%, does it give an error saying "plugged in and not charging"?.To provide an accurate resolution, I need a few more details: I'll be glad to assist you with this case. I understand that you have an OMEN by HP - 15-ce019dx laptop and the battery charges till 99% and then stops charging. Thank you for posting on HP Forums, MKazi is at your service. ![]()
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